Let's face it. Things break. Drives crash. We won't waste your time telling you how high quality our products are, or how rare the break down, because in the event that something does, that doesn't get you back up and running. If you ever have a problem with any hardware or software provide by Piedmont Micro, don't hesitate to give us a call. We can have a new part out to you, or a service rep at your door when you need them. Oh, and by the way. We won't be there sometime between 8:00am and 5:00pm. We'll let you tell us when to be there, and that's when we'll knock on your door.